FAQs

Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is available at checkout. Orders placed before 2pm EST ship the same day.

Yes — free standard shipping on all orders over $100.

Orders can be modified or cancelled within 1 hour of purchase. After that, we’re unable to make changes as orders are processed quickly. Contact us right away and we’ll do our best.

We currently ship to Canada, the US, the UK, and Australia. Shipping rates and times vary by destination and are calculated at checkout.

Returns must be postmarked or returned to our store within 30 days of the purchase date.

Returned items must be in new, unused, and resalable condition, with all original packaging, tags, labels, accessories, manuals, components, and promotional items included with the purchase.

Products that have been used on the water, installed, altered, modified, damaged, or returned with missing packaging or components are not considered new and unused.

Returns requested outside the 30-day return period may be accepted at the discretion of Utah Whitewater Gear for store credit only.

Certain returns with a merchandise value over $100 may be subject to a 15% return fee. See our full Return and Refund Policy for details.

Request a return through your customer account on our website or contact us at info@utahwhitewatergear.com.

Once submitted, the request will be reviewed according to our Return and Refund Policy. A return authorization must be issued before merchandise is sent back.

After your return is approved, you will receive return instructions by email.

Customers are responsible for return shipping costs on customer-choice returns, including returns related to preference, fit, size, color, weight, feel, or compatibility.

If Utah Whitewater Gear provides a prepaid return shipping label, the cost of the label will be deducted from your refund, unless the return is due to a verified Utah Whitewater Gear error or shipping damage.

For defective products, shipping responsibility may depend on the manufacturer’s warranty terms and the circumstances of the claim.

Yes. Eligible products may be exchanged for a different size, color, or available replacement.

Customers are responsible for shipping the original item back to Utah Whitewater Gear unless the exchange is due to our error. Approved replacement items will be shipped back to the customer at no additional standard shipping charge.

Exchanges are subject to product availability. Any price difference must be paid before the replacement item is shipped.

Once we receive and inspect your return, approved refunds are typically processed within 10 business days.

Approved refunds will be issued to the original payment method, less any applicable return-label costs, return shipping or freight costs, non-refundable original shipping charges, or return fees.

Your financial institution may require additional time before the refund appears in your account.

Please contact us promptly and before returning the product.

Keep the product, shipping carton, packing materials, and shipping labels. We may request photographs of the product, packaging, shipping damage, and shipping label.

If the issue is due to a verified Utah Whitewater Gear error or shipping damage, we will work with you to provide an appropriate replacement, repair, or refund and cover the applicable return shipping cost.

A manufacturer’s warranty may apply to defects in materials or workmanship. Please contact Utah Whitewater Gear before returning a product believed to be defective.

We will help determine whether the issue should be handled as a return, exchange, repair, or manufacturer warranty claim.

Manufacturer warranty requirements, available remedies, and shipping responsibility may vary by brand and product.

Yes. Kayaks, rafts, catarafts, SUPs, large coolers, wooden oars, frames, dry boxes, and other oversized products may have additional return requirements.

Please contact Utah Whitewater Gear before returning an oversized or freight-shipped product.

Unless the return is due to a verified Utah Whitewater Gear error, original freight charges are non-refundable, and the customer is responsible for return freight costs. Additional return or handling fees may apply as explained in our full Return and Refund Policy.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.

No problem — start a free exchange through our returns portal and we’ll get the right size to you.