FAQs

FAQs

IN-STORE SERVICES

Do you Have a Storefront? What are Your Hours?

Yes. We are located at 7307 South State St., Midvale, UT. We are currently in our winter hours:

Thursday         10am-4pm

Friday              10am-4pm

Saturday          10am-2pm

Do you Make Repairs?

We do provide repair services. The current rate is $75/hour plus materials. More information can be found here.

Do you Sell/Buy Used Gear?

Yes! Starting May 2025, we are offering a consignment program. It will be kicked off with a gear swap on May 3rd. Click here to learn more about this program or apply early for our gear swap.

Do you have a Loyalty Program?

Yes! You can earn 5% back on eligible purchases, get $20 off on your birthday, and learn about UWG events before the public. Learn more and sign up here

 

PRODUCT AVAILABILITY

Do you Have This Product That is on Your Website Available in the Store?

Products viewed on the website have an availability number included in the description. This number usually reflects current stock in-store and online.

Can you do Custom/Special Orders?

Yes. Orders are dependent on availability from the manufacturers. We recommend calling the shop at (801) 455-5450 to see how we can best accommodate your needs.

 

DISCOUNTS

Do you Provide Industry Discounts?

We do not provide industry discounts. We are a family-owned business with fine operational margins. We cannot compete with industry discounts (i.e., pro-forms) offered by dealers and manufacturers.

Will you Price Match?

We will price match any price provided by the manufacturers. We will not match prices provided by any big box online retailers.

 

REFUNDS

Do you Provide Refunds?

Unused products can be returned for a full refund if returned within 30 days. An in-store credit will be provided for any unused product returned after 30 days.

Are There Exceptions to Your Refund Policy?

Yes, find our detailed refund policy here.

 

RENTAL GEAR

Do you Rent Equipment?

Yes. In 2025, we have expanded our rental fleet and camping gear significantly, including a wide-range of Alpacka packrafts! All rentals can be found and reserved through our online rental portal during the rental season (March-October). If you would like to rent outside of our rental season, call the shop at (801) 455-5450 (Texts and pictures accepted).

How do Rental Deposits Work?

All crafts and most camping gear require rental deposits; however, if you are renting camping gear with a craft, the camping gear's deposit will be waived and the craft's deposit will count for the entire rental. Deposits are completely refundable as long as the gear is returned undamaged and clean. If gear is returned dirty, you will be charged a $30 cleaning fee. 

What Gear are you Renting for the 2025 Rental Season, and How much does it Cost?

Note that almost all of our gear operates on a gradient scale, meaning the daily cost goes down for longer rental periods. To get the most accurate quote, use our online rental portal by selecting your exact rental period and desired gear. For a very, very rough estimate, here is a brief overview of our daily gear rentals:

RENTAL CRAFTS

Product Included Gear Deposit Daily Cost
Gear Raft Raft, Frame, Cooler, Dry Box, Drop Bag, Oars, Accessories, Trailer $800 $250-$300
Fishing Gear Raft AIRE Super Puma, Frame, Oars, Anchor, Trailer $800 $250
Paddle Raft  Raft, Paddles, PFDs, Hand Pump $400 $85-$95
Hardshell Kayak Kayak Only $200 $45
Inflatable Kayak (Solo or Tandem) Ducky, Paddle(s), PFD(s), Helmet(s), Hand Pump $200 $25-$45
Packraft Packraft, Foot Pump, Packraft Bag, Repair Kit $200 $45-$55
SUP SUP, Paddle, PFD, Hand Pump $100 $35
River Tube River Tube Only $0 $18

WATER ACCESSORIES AND APPAREL

Product Included Gear Deposit Daily Cost
Men's Drysuits Kokatat Meridian Drysuit (Gore-Tex) $300 $50
Women's Drysuits Kokatat Meridian Drysuit (Gore-Tex) $300 $50
Universal PFD NRS Big Water V $0 $5
Rescue PFD NRS Zen Type V (L/XL only) $0 $8
Small Dry Bag Jack's Plastic 16L Dry Bag $0 $10
Large Dry Bag Jack's Plastic 85L Dry Bag $0 $10
Cargo Fly Internal Dry Bag Two Alpacka Roll-Top Top Internal Dry Bag $0 $10
Alpacka Bow Bag One Alpacka Hybrid Bow Bag $0 $10
Alpacka/IR Spray Skirt for Valkyrie Rental M/L/XL Spray Skirt $0 $10
Werner Break-a-Part Paddle One 4 Piece Straight Shaft Paddle $0 $5

CAMP EQUIPMENT

Product Included Gear Deposit Daily Cost
Eco-Safe Toilet System 1 50-Man Day Vault, 2 Rocket Boxes, 1 Seat Assemble, Cleaning ($100) $50 $20
AIRE Landing Pad 1 Sleeping Pad $50 $8
Roll-o-Cot 1 Standard Roll-o-Cot $50 $10
Roll-o-Table 1 Roll Table $50 $10
Fire Pan Fireside Pop-Up Pit, Grill and Grate, Ember Mat  $50 $8
Water Jug 20L Scepter Water Jug $0 $10
Partner Steel Blaster Blaster, Hose, Regulator $50 $10
Partner Steel Stove Stove, Stove Stand, Stove Bag, Hose, Regulator, Repair Kit $100 $30
Propane 5lbs and 10lb Tanks (customer is responsible for filling tank) $0 $3

 

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